Returns & Refunds Policy

The IndoBrit – Artworks & Collaborations

Last updated: 14 August 2025

At The IndoBrit, we take pride in offering both custom-made artworks and non-custom artworks, created by talented artists in collaboration with us. We handle every piece with care and ensure it is well-packaged before dispatch.

This policy explains your rights and our obligations in relation to returns, refunds, and replacements under UK law.

  1. Custom Artwork

Custom artwork means any piece made to your specifications (e.g., size, colours, subject matter, personalisation) or commissioned from an artist exclusively for you.

Change of mind: No cancellations, returns, or refunds once the order is confirmed and work has started.

Damaged in transit: If your custom artwork arrives damaged, we will remake or repair it at no extra cost. Refunds are not provided for damaged custom pieces.

Reporting time: You must inform us of any damage within 3 days of delivery with clear photographs of the damage and packaging.

Other faults: If your custom piece has a manufacturing fault or does not match your order, we will remake or repair it.

  1. Non-Custom Artwork

Non-custom artwork means ready-made pieces sold without changes or personalisation.

Change of mind: You have a legal right to cancel and return your order within 14 days of receiving it, for a full refund, provided the item is returned in its original condition and packaging.

Damaged in transit or faulty: If your item arrives damaged or is faulty, you can choose a replacement or a refund.

Reporting damage: We recommend notifying us within 3 days to help us process your claim quickly, but your legal rights apply for up to 30 days from delivery for faulty or damaged goods.

  1. How to Request a Return or Report Damage

Email us at info@theindobrit.com with your order number, description of the issue, and photographs.

For damage claims, keep the packaging as we may need it for courier insurance purposes.

  1. Refund Process

Approved refunds will be processed to your original payment method within 14 days of receiving the returned item.

Return postage costs for change-of-mind returns (non-custom items) are the buyer’s responsibility. If the return is due to damage or fault, we will cover return shipping.

  1. Exceptions

We are not responsible for damage caused after delivery due to mishandling or incorrect display/storage.

Colour variations may occur due to differences in screen displays — this is not considered a fault.

Note: This policy does not affect your statutory rights under the UK Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.