Terms & Conditions – The IndoBrit
Terms & Conditions — The IndoBrit Arts
Last updated: 24 August 2026
These Terms & Conditions apply to purchases made through The IndoBrit Arts website and to related services provided by The IndoBrit Arts.
By placing an order through our website, you agree to these Terms & Conditions.
These terms do not affect your statutory rights under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. About The IndoBrit Arts
Trading name: The IndoBrit Arts
Business status: Sole trader
Business address:
92 Northumberland Street
Derby
UK
Email: connect@theindobritarts.com
Telephone: +44 7939 355503
The IndoBrit Arts works with artists and offers original artworks, including ready-made artworks and custom or personalised artworks.
Unless otherwise stated on a product page or agreed with you, artworks are supplied as individual original pieces.
2. Our Artwork
We aim to provide accurate descriptions, photographs, dimensions, materials, colours and other information for each artwork.
Because many of our artworks are handmade or individually created, there may be minor variations in texture, brushwork, finish, colour or other artistic characteristics.
Photographs displayed on the website may also appear slightly different depending on your device, screen or display settings.
Reasonable artistic or screen-related variations do not automatically constitute a fault.
However, your statutory rights remain unaffected where an artwork is materially different from its description, agreed specification or otherwise does not conform to the contract.
3. Artwork Prices
All prices displayed on the website will be shown in GBP (£) unless otherwise stated.
The applicable price is the price displayed at the time you place your order.
Where applicable, delivery charges, taxes or other additional charges will be clearly communicated before you complete your purchase.
We take reasonable care to ensure that prices and product information are accurate. If we discover a genuine pricing or description error before your order is accepted, we may contact you before proceeding with the order.
4. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected artwork.
Your order will normally be acknowledged by email.
A contract for the purchase of the artwork will be formed when we accept your order and confirm it to you, unless otherwise stated during the checkout process.
We may decline an order in reasonable circumstances, for example where:
The artwork is no longer available
There has been a genuine pricing or description error
We are unable to fulfil the order
We reasonably suspect fraudulent or unauthorised activity
If we cannot fulfil an order after payment has been made, we will arrange an appropriate refund.
5. Payment
Payment must be made using one of the payment methods offered at checkout.
Depending on the payment options available at the time, this may include card payment, bank transfer or a third-party payment service.
Payment must normally be received before an artwork is dispatched unless we have expressly agreed otherwise with you.
We do not intentionally store complete payment card details on our own systems where payment is processed through a third-party payment provider.
For custom or commissioned artwork, payment arrangements may differ and will be confirmed before work begins.
6. Custom & Personalised Artwork
Some artworks may be created specifically according to your requirements.
Custom or personalised artwork may include:
Specific dimensions
Requested colours
Particular subjects or compositions
Personalised names, dates or messages
Artwork commissioned exclusively for you
Other specifications agreed between you and The IndoBrit Arts
Before work begins, we may confirm the important details of your commission with you.
Once custom work has started, cancellation may not be possible simply because you have changed your mind.
Custom and personalised goods are generally exempt from the standard 14-day change-of-mind cancellation right applicable to many online purchases.
However, this does not affect your statutory rights if the artwork is faulty, damaged, not as described or does not conform to the agreed specification.
7. Custom Artwork Approval
Where appropriate, we may ask you to confirm important details of your custom artwork before production begins.
You are responsible for checking that the information you provide to us is accurate.
If you provide a name, date, wording, photograph, image or other personalisation, we will use the information you provide to create the artwork.
Changes requested after production has started may result in additional costs or changes to the agreed delivery timeline where reasonably applicable.
We will discuss any significant additional cost with you before proceeding.
8. Delivery
We currently arrange delivery of artworks to customers using appropriate delivery or courier services.
Depending on the artwork, delivery may be arranged from India, the UK or another agreed location.
The available delivery options, estimated delivery period and applicable delivery charges will be shown or communicated before you complete your purchase.
Delivery times are estimates unless a specific delivery date has been expressly agreed.
We will keep you informed of significant delays where reasonably possible.
For consumer purchases, goods will normally be delivered without undue delay and, unless a different period has been agreed with you, within the period required by applicable law.
9. International Delivery, Customs and Import Charges
Where an artwork is shipped internationally, additional customs procedures, import duties, taxes or other charges may apply depending on the destination and the circumstances of the shipment.
Where such charges are the customer's responsibility, we will make this clear before purchase where reasonably possible.
Customers are responsible for providing accurate delivery information and any information reasonably required for customs clearance.
We are not responsible for delays caused by customs authorities or other processes outside our reasonable control.
This does not affect your statutory consumer rights.
10. Delivery Damage or Loss
We take reasonable care to package artworks securely before dispatch.
If your artwork arrives damaged, please contact us as soon as possible at:
Please provide:
Your order number
Photographs of the artwork
Photographs of the outer packaging
Photographs of the internal packaging, where possible
A description of the damage
Please retain the original packaging until we have advised you what to do next.
We recommend reporting visible delivery damage within 3 days of delivery to allow us to investigate the matter quickly with the courier.
This recommended reporting period does not limit your statutory rights.
Where an artwork is lost or damaged in transit, we will assess the circumstances and provide the remedy required by applicable law. Depending on the circumstances, this may include a replacement, repair, remake, price reduction or refund.
We will not ask you to give up statutory rights in exchange for a replacement or other remedy.
11. Returns and Change of Mind
For eligible non-custom artworks purchased online, consumers generally have a legal right to cancel their order within 14 days of receiving the artwork, without giving a reason.
After notifying us of cancellation, the customer normally has a further 14 days to return the artwork.
The artwork should be returned safely and in an appropriate condition.
Customers may reasonably inspect an artwork in the same way they would inspect it in a shop. However, customers may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the artwork.
For change-of-mind returns, the customer is normally responsible for the reasonable cost of returning the artwork.
Where the return is because the artwork is faulty, damaged, incorrect or not as described, we will cover reasonable return costs where required by law.
For full details, please see our Returns & Refunds Policy.
12. Refunds
Where a refund is due, we will normally refund the payment using the original payment method.
For a valid online change-of-mind cancellation, we will generally refund the price of the artwork and the cost of standard delivery.
If you selected a more expensive delivery service, we are generally only required to refund the cost of the standard delivery option.
Refunds will be made within the period required by applicable consumer law.
We will not impose an administration fee or other charge simply because a customer exercises a statutory cancellation right.
13. Faulty, Damaged or Incorrect Artwork
If an artwork is faulty, not of satisfactory quality, not fit for purpose, not as described or does not match the agreed specification, please contact us.
Depending on the circumstances and your statutory rights, you may be entitled to:
Repair
Replacement
Remake
Price reduction
Refund
Nothing in these Terms & Conditions limits or excludes rights that cannot legally be excluded.
14. Intellectual Property and Copyright
Unless otherwise stated, all original artworks remain the intellectual property and copyright of the respective artist.
Buying an artwork gives the customer ownership of the physical artwork itself. It does not automatically transfer copyright or other intellectual property rights in the artwork.
Customers must not reproduce, copy, commercially exploit, digitally distribute or create derivative works from an artwork without the appropriate permission from the copyright owner.
The IndoBrit Arts may also own or have permission to use certain website content, including photographs, logos, text, graphics and promotional material.
This material may not be copied, reproduced or commercially used without permission.
15. Artwork Images and Promotion
Artists retain their intellectual property rights unless otherwise agreed.
Where The IndoBrit Arts has permission to display artwork images, we may use those images to promote the artwork, artist or The IndoBrit Arts through our website, social media, exhibitions, catalogues and other legitimate marketing channels.
Any specific agreement with an artist concerning image usage or promotional rights will take precedence over this section where applicable.
16. Customer-Provided Images and Materials
If you provide photographs, artwork, text, names, logos or other materials for a custom artwork, you confirm that you have the necessary permission or rights to provide those materials for the agreed purpose.
You must not knowingly provide material that infringes another person's copyright, trademark, privacy or other legal rights.
We reserve the right to refuse a custom request where we reasonably believe that fulfilling it could infringe third-party rights or breach applicable law.
17. Website Availability and Information
We aim to keep the website accurate and available, but we cannot guarantee that it will always be available, uninterrupted or completely free from errors.
Product availability, prices, images and descriptions may occasionally change.
We will not deliberately provide misleading information, and your statutory consumer rights are not affected by website errors.
18. Events Outside Our Reasonable Control
We will not normally be responsible for delays caused by circumstances outside our reasonable control, including:
Courier or postal delays
Customs delays
Natural disasters
Severe weather
War or civil unrest
Government restrictions
Major transport disruption
Serious technical failures
Other events that could not reasonably have been prevented or anticipated
Where such an event affects your order, we will take reasonable steps to communicate with you and minimise the impact.
This clause does not remove any statutory rights you may have.
19. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
In particular, we do not exclude or limit liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Breach of statutory consumer rights
Faulty or misdescribed goods where liability cannot legally be excluded
Any other liability that cannot legally be excluded or limited
For business customers, different legal provisions may apply where permitted by law.
20. Complaints
If you have a complaint about an artwork, order, delivery or our service, please contact us first:
Email: connect@theindobritarts.com
Telephone: +44 7939 355503
Please provide your order number and details of the issue so that we can investigate it.
We aim to deal with complaints fairly and within a reasonable time.
21. Privacy
Personal information provided to us is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information.
22. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal requirements.
The version applicable to your purchase will be the version in force when your order is placed, unless a change is required by law or agreed with you.
The latest version will be published on our website with the relevant update date.
23. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will also retain any mandatory consumer rights and protections available to you under the laws that apply to your circumstances.
Nothing in these Terms & Conditions prevents you from exercising any statutory rights available to you.
24. Contact Information
The IndoBrit Arts
92 Northumberland Street
Derby
UK
Email: connect@theindobritarts.com
Telephone: +44 7939 355503